ServiceNow Foundation Videos

Part One | User Experience
  1. What is ServiceNow and How Can It Help Me Do My Job? (5:51)
  2. Quick Tour of the ServiceNow Platform (5:24)
  3. How to Request Something (3:10)
  4. How to Report an Issue (5:43)
  5. How to Use the Knowledge Base (6:25)
Part Two | Getting Started
  1. Platform Architecture (5:51)
  2. Applications on the ServiceNow Platform (6:50)
  3. Tables, Records, and Fields (9:06)
  4. Locating Resources (5:44)

Part Three | User Interface
  1. Overview (5:22) 
  2. Getting Started with the Application Navigator (3:59)
  3. Getting Started with Lists (12:25)
  4. Getting Started with Forms (10:32)
Part Four | Process User and Manager Capabilities
  1. Getting Started with the ITIL Role (11:37)
Part Five | System Configuration
  1. Performing Basic Setup in Your Instance (3:59)
  2. Application Menus and Modules (4:14)
  3. Form Layout and Design (7:26)
  4. Overview Pages (Homepages) (3:35)
  5. Business Rules (6:57)
  6. Configuring Inbound Actions and Notifications (6:25)
Part Six | Service Catalog
  1. Service Catalog Administration Overview (6:25)
  2. Creating Service Catalog Categories (5:41)
  3. Creating Service Catalog Items (6:34)
  4. Creating Service Catalog Record Producers (7:32)
  5. Creating Service Catalog Execution Plans and Workflows (10:55)
Part Seven | IT Service Management
  1. Incident Management (11:40)
  2. Problem Management (9:28)
  3. Change Management (8:03)

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