ServiceNow Interview Question

Java Scripting

• • Difference between Client Script and Business Rule
• • What is UI Script and give me any example where you used UI Script.
• • D/B UI Policy and Data Policy?
• • Difference between glide system and glide record.
• • What is better alternative to using global business rule.
• • Can a schedule job invoke an inactive business rule.
• • Can we call a business rule from a client script
• • What the setForceUpdate() function does?
• • What is the significance of setLimit(n) function?
• • Can you update a record without updating its system fields(like sys_updated_by, sys_updated_on)
• • What is g_scratchpad and where we can use.
• • In a UI policy, can we add gs.addinfomessage.
• • Current.update() used on before or after business rule.
• • What is ran on the client side and what is ran on the server side?
• • How can you cancel a form submission through client script?
• • What will happen if I make a client script 'global'.
• • What is power shell script and where we are using.

Basic Configuration

• • What is a Servicenow knowledge base?
• • What is the sequencing of publishing a Knowledge Article?
• • Where do you go in Service Now to change the banner and colors?
• • What are the 3 basic components of workflow?
• • What is BSM?
• • How do you limit file attachments?
• • What is the notification flow and how can a notification be sent out?
• • What is the latest service now user interface and when it was released?
• • What is dictionary override?
• • What do you mean by coalesce?
• • What happens when a user make some changes the homepage
• • What is Schema map?
• • What is a dashboard?
• • What is dictionary override?
• • When we publish a report, for whom is it available? Is it for everyone who has the URL.
• • What do you understand by star (*) and none condition in ACL.
• • What is an event queue? From where can it be called?
• • Difference between Response and Resolution SLA.
• • What is retroactive in SLA.
• • How to enable multi-lingual in Service Now.
• • What is wizard and interceptor in service now.
• • What is generate task functionality in workflow.
• • Give me an example where you used approval coordinator activity in workflow.
• • What is domain separation?
• • What among the following are domain independent – client script, business rule, schedule job, script include ?
• • In workflow what is the difference between a timer and a wait for condition?
• • What is difference between Order guide and Record Producer?
• • What does the Client Transaction Timings plugin does?
• • What is the life cycle of Release Management
• • What is the life cycle of a CI or Asset ?
• • What is watermark in notifications
• • How to re-set the number counter.

Integrations

• • What is LDAP Integration and its use?
• • Which port needs to open while doing LDAP integration.
• • What is the purpose of using SAML 2.0 (SSO)
• • Pre-requisite to enable SSO (SAML 2.0)
• • What is metadata in SAML 2.0
• • What is keystore in SAML 2.0
• • What is 509 x certificate in SAML 2.0
• • What is difference between LDAP via MID server or LDAP via VPN Tunnel.
• • What is E- Bonding ?
• • Difference between SOAP and REST, and what is the purpose of using it.
• • Which one is better in use SOAP or REST ?
• • Which port need to be enable while doing SOAP and REST integrations.
• • What is data source integrations. Any idea what kind of ports need to be open while doing SFTP, FTP integration.
• • Have you worked on Email Inbound Integrations.
• • How to check error handling while doing any integrations
• • What kind of possibility if we get error code 401 or 404.
• • If any transaction is successful what kind of success code we received ??
• • Pre- requisite for enable Discovery plugin.
• • What is props and sensors in Discovery.
• • Difference between LDAP and LDAP's.
• • Have you worked on SCCM integrations and what kind of data we discover from SCCM?
• • What is transform script?
• • What do you understand by Chasis Type in SCCM integrations?
• • Have you worked on to install mid-server, if yes so what are all pre-requisite??
• • What is Orchestration in service now, have you ever used and what kind of scripting language used in orchestration?
• • What is the name of table in which we store relationship data of CI's.
• • What is the table name which we expose as a web service to receive attachments in service now from any third part tool.
• • What is payload in ecc queue ?

CMS

• • What is drop zone in CMS .
• • What is CMS and Why do use it .
• • How we can configure multi- lingual home page in service now via CMS
• • What is dynamic content in CMS.
• • What is new came in CMS
• • Have you ever used jelly in CMS.
• • What is Service Portal?
• • Have you worked on Angular JS?
• • What is the benefit of using Angular JS.
• • What is the difference between A JS and HTML?
• • What is Page?
• • What is Widget?
• • What do we use in Page?
• • What do u use in widget?
• • What are directives?
• • How will u call filter in AJS?
• • What is ng-app?
• • What is ng-init?
• • What is ng-model?
• • What is MVC?
• • How will u use looop in AJS?

ITIL Knowledge

• • If we used an external organization to help us develop part of our service, what would that be called?
• • Can you name 3 types of SLA?
• • Why would you use SACM?
• • What is an OLA?
• • What are the stages of the ITIL lifecycle(v3)?
• • Release and Deployment Management is part of which phase?
• • What are the parts of the Service Strategy?
• • Change Management is part of which phase?
• • What is the Difference between Utility and Warranty?
• • What are different parts of service portfolio?
• • What is the major difference between ITIL v2 and ITIL v3?

Click to download the answer of above question